Cabi.Chat Inbox — Human handoff

Human handoff is how an oracle calls you into a conversation. The oracle answers on its own most of the time; handoff is for the moments it should not decide alone.

When the oracle asks for you

• the person asks for a human;
• the matter needs a decision only the owner can make: money, exceptions, complaints, anything legal;
• it has searched the graph and cannot help.

What happens

• The room in your inbox gets a handoff requested badge with a one-line reason, written so you can act without reading the whole chat.
• You get a Telegram message from the Cabi.Chat bot: who asked, why, and a link straight to the room.
• The oracle tells the person a human has been asked to join. It promises no time, and it stays on the line and keeps helping meanwhile.

Handoff is a notification, nothing more: it does not disconnect the oracle. If the person keeps waiting for a long time, the oracle may remind you again; it does not flood you.

Closing it. Answer in the room, as the oracle or with the oracle silenced: Cabi.Chat Inbox. Handoff: mark handled in the room's ⋮ menu clears the badge.

Shaping it. When the oracle asks for you, and what it says while it waits, are instructions in its agenda. Edit them like any article. link

Handoff works the same in Telegram account oracles, bot oracles and the website widget. Cabi.Chat Graph — Oracles™, Cabi.Chat Oracles — Website widget